Every business is unique, so we believe that every customer requires a unique strategy. We understand the challenges customers are facing with regards to business software and it’s lifecycle. Through our experience, we have evolved methods and processes to facilitate a collaborative engagement with our clients to drive innovation, solution roadmap, integration strategy, application management, process re-engineering etc. Our Engagement Management model helps us to “standardize” entire delivery model and secure “sold” solution is translated into solution delivered with business value for our customers..
All our projects are handled by an Engagement Manager, where his overall role is to handle oversight of the customer relationship management process from beginning to end and beyond … meaning beyond the current engagement. Most providers/organizations think they’re operating in this mode with their ‘account managers,’ but in reality, they’re really basically sales staff who remain in contact with the customer trying to up sell additional services and software. What we embrace is something entirely different and requires deep competence to understand our customers business and culture, it’s related business processes and systems.